Chapter 10 of 10
Trust and legal
Your customer can see exactly what message will reach them before it goes out, and always has a clear way to stop receiving them. The money never passes through Cobbi: payment goes straight to your details.
Cobbi never calculates interest or late fees, and a reminder never mentions anything beyond the pending invoice you already agreed on with them.
Chapter index
What your customer sees, exactly
This is the substance of what reaches them: the content, the order and the tone, not a word-for-word transcript of every message. It goes out from our WhatsApp number, but the message is yours: your business first, your payment details, and a clear way out.
Good morning. This is El Tornillo Hardware. Your pending invoice FE-1234 for $450,000 is due on August 20.
You can pay with: Nequi 300 123 4567 · Bancolombia savings 123-456789-01.
If you already paid, send the receipt in this chat and we will confirm it.
To stop receiving reminders, reply STOP.
The three things that shape that message
- Your business comes first. The name your customer reads is yours. Cobbi shows up once, at the end, and never before you.
- The payment details are yours. Your customer transfers straight to you. Neither the money nor the receipt changes hands along the way.
- The way out is always there. Every conversation carries, at least once, how to stop receiving messages.
What they will never read
No interest, no late fees, no surcharges: that field does not exist in the product. No threats either, no made-up urgency, no warnings about their credit history, and nothing for sale. We remind them of a pending invoice they already agreed with you, and that is all.
If they reply STOP, this is what happens.